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Emergency Maintenance

CALL: (407) 628-1086

After office hours, you may reach an automated attendant.

Follow the voice prompts.

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Items to note about water service for each condo unit:



Drain /Sewer Lines


A unitís wastewater clean-out plug is located near the unitís air conditioner. If a unitís wastewater line to the main sewer becomes clogged, a plumber may remove the cap, and snake the line. The plumber does not need access to the roof to snake down a vent pipe.

The cleanout line may have a  metal cap or a black rubber cap.

However, if a toilet line becomes clogged early in the waterline, the toilet may have to be unbolted from the floor and the plumber snake or auger into the line from that point.

The upstairs and downstairs unit wastewater lines join just before the cleanout junction, so there is only one cap per set of units on each side of the hallway.




Individual Unit Water Shut Off Valve


Each unit has an outdoor water shutoff valve located on the building wall next to the patio on the opposite side of the exterior entrance door.

There is a small blue dot on the sidewalk that designates a shut off valve is on the condo wall across from this point  from the sidewalk dot.

Most residential building water shut-off valves are located near the patios at the front of each residential building, as shown on the left. Exceptions the routine water line/sewer line building entrance/exit locations include buildings 5 ,6, 7, and 10. Units in these four buildings have their water shutoff valves located on the opposite side of their building, near each units air conditioner at the rear of the building.
Building ten (10) was constructed in reverse from its neighbor buildings. The water shutoff is on the courtyard side of the building, even though this is the rear side of building ten .


Most supply water lines were installed with one valve a little higher than the second shutoff line in the same location. The lower valve controls water flow to the lower unit, with the higher valve adjusting the incoming water for the second floor unit. Please note several valves and water line entrance points are at the same level. Always test your water flow after changing the valve position to ensure you did not turn on or off your neighbors water.


In a waterline-break emergency, if the wall valve fails to stop the water flow, another water line shut off is located in the ground about a foot down, and a foot away from the building, where the water lines exit the ground.

The underground water valve controls the water for BOTH upstairs/downstairs units, so opening or closing this underground valve also affects your neighbors unit.


NOTE: SEPTEMBER 2020 - Bryan Plumbing, a local plumbing service, ran new water supply lines from the water meters to all residential units. Some underground valves may now be at ground level at the base of the water pipe on the wall leading up to the units.


Some underground valves have a cap at ground level to facilitate the location of the value. Other buildings do not have this cap. Dig down from where the wall pipes enter into the ground and follow the pipe a foot or two to locate the shut-off for units A and D or Units B and C. Be careful digging as some lighting electrical wires, and the unit's sewer line are in this area as well. The cast iron sewer line is often right next to the underground shut off valve.


Blue Arrowó Incoming water lines. Taller line is second floor water line.


Red Arrowó Shutoff valves


Green Arrowó Underground shutoff for both units. Some underground valves are not marked on top of ground.

As of September 2020, some water turn-off valves may be located at ground level where the water supply lines crawl up the wall to the units. No arrow in pic for this valve. If you don't see an extra turn off handle, the the handle is below ground.

There are also eight "regional" water supply line shut off valves that stops incoming water to all the units within several buildings in that area.

We suggest testing your unit's individual shut-off valve occasionally to ensure it is fully operational. Do not use force to turn the valve. If the valve does not turn easily, submit a maintenance request to the property manager to have the valve replaced.

Testing the valve Monday, Tuesday, or Thursday mornings when Chateaux maintenance men are on property could facilitate assistance if an issue arises.

By the way, we would suggest the resident turn off the hot water heater if the water supply line is to be shut off for any period of time. 







Note that, as shown in the photo (B) some water heater drain lines are built into the wall.



A. Outdoor electric emergency shut-off for air conditioner compressors. Does not shut off AC equipment indoors.


B.    Many units have their water heater high-pressure relief-valve pipe connected to the outdoor overflow vent, as shown here. Local and Regional laws require this water heater pressure release value.




If you see water coming from the outdoor emergency water heater pressure release pipe (See "B" in photo), one of the two connected water heaters might be getting too hot, or a relief valve is getting old and weak.  Perhaps one of the unit's two heater coils is not turning off at a proper setting. 

Pressure relief drain lines for water heaters are connected to the other water heater in the condo unit directly above or directly below your unit.

For a quick initial water heater check:

  1. Turn off your unit's electric power for the water heater to see if the problem continues.

  2. Check the top of your water heater to see / hear if water is being released through the pressure relief valve. DO NOT disturb the relief valve itself, but you may feel the pipe at least one foot away after the valve to see if the pipe is warm, which may mean hot water is running through that pipe.

  3. Even if you do not see or hear evidence of water being released, while the water heater is turned off, check the outdoor relief drain pipe again to see if the water flow has stopped. If not the issue may not be with your water heater.

  4. If the problem does continue, you may turn the first water heater back on, and contact your upstairs or downstairs neighbor.

  5. Have your neighbor turn the electric power to their water heater off, and following the same steps as you performed for your water heater check, and look to see if the water stops draining from the outdoor drain pipe.

  6. Contact your water heater repair man to ensure the unit is working properly.

Sometimes, turning a water heater off for a few minutes, and then turning the unit back on will solve the problem If the issue was a non-properly working heater coil (most water heaters have two).


By the way, did you know that some insurance companies will not cover water damage to a condo unit if the water heater is over ten (10) years old and starts leaking? Check with your insurance agent or your condo insurance policy to see if there are "time-limits" for select appliances in your unit. Water heaters are the responsibility of the unit owner, not the Association.