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General Maintenance

Emergency Maintenance

Call 407 628 1086

After office hours you may reach an automated attendant

Follow voice prompts.


This section includes notes on submitting a maintenance request for Common Area items such as sprinklers, roof leaks, leaking hose bibs on walls, broken sidewalk sections, outdoor or hallway lights not working, landscaping, clubhouse lights or bathroom concerns, etc.


Who is responsible

Maintenance Condo

To submit a maintenance request for a Common Area item, follow steps above for a maintenance request for items such as outdoor or hallway lighting, landscaping, dumpster issues, Bar B Que grill propane tank empty, etc.

Residents may also leave a written notice in the office door mail slot next to the laundry room in the clubhouse. Please print your name, unit and phone numbers on the slip in case we have a question.

 We have a maintenance man on-site each Mondays and Tuesdays, until 12:00 PM Noon, excluding holidays.

Contacting a Chateaux Board Member will only slow down the response to your issue, since the Board Member may only contact the Property Manager by the above steps, just as a resident can do.

    Who pays for what?


Water lines and their connections that are not inside a unit wall, floor, or ceiling are the responsibility of the unit owner. In addition, leaking toilets, shower pans, sinks, faucets, water heaters and connections to/from the water heater, etc., are the responsibility of the unit owner.

Plumbing issues are commonly only addressed by The Association if the issue involves more than one condo unit or in certain instances where the water pipe leaks inside a unit wall. The Association could be responsible for the repair of the water line leak in the wall, and the replacement of the drywall. However, the Chateaux documents declare that the unit owner is responsible for any coating on the drywall (or floor or ceiling). This would include, among other coverings: paint, wallpaper, tile, stucco, vinyl, carpet, etc. 


The Chateaux is not responsible for items that service only your unit, such as your air conditioner, cable TV system, telephone, bathroom or kitchen appliances.

Even when the broken equipment is physically located outside of the single condo unit it supports, the repair or replacement cost is that individual unit owner's responsibility. Examples of this would include the condo unit's main electrical power breaker in the outdoor electrical box;  the power line running from the outdoor main electrical box to the condo unit's indoor electrical breaker panel; the air conditioner compressor and it's indoor and outdoor Freon lines; outdoor wall power switch for and near the AC compressor; the cement pad the AC rests on, and other associated equipment.


Additional items that remain the responsibility of the individual unit owner include the individual unit's windows, frames, screens, and sliding glass door with its frame and screen.


The unit owner is also responsible for both the front and back entrance doors to their condo unit and all interior doors within the unit. The Association is responsible for the buildings front and rear entrance doors leading outside the building.


While the Association is responsible for the US Postal mailbox unit located in the front door hallway of each residential building, the unit owner is responsible for the keys and key lock for their individual mail slot.


Check with your insurance agent or your condo insurance policy to see if there are "time-limits" for select appliances in your unit.

Some condo owner insurance policies are very specific on the type of water damage the policy will cover. Some insurance companies will not cover a water heater (or other appliance such as a dish washer) that is over ten (10) years old, or where the home owner can not produce records showing proper maintenance on the unit over the years.

Many insurance companies will cover water damage if the water heater or other appliance water line bursts and produces a lot of water at one time, but not if the leak is slow and occurs unnoticed over a longer period of time.

In addition most insurance companies will not cover water damages if the unit is unoccupied for a prolonged time period unless the insurance company was previously notified in writing that the condo unit is or will be unoccupied for an extended period of time.

To assess responsibilities, look over the Chateaux Du Lac Declaration of Condominium document. Owners of each unit should have a personal copy of all Chateaux documents, obtained at the sale closing when the condo unit was purchased.

 Battery Change Time ?

Winter Park fire code requires every unit to have installed a minimum of one fire/smoke detector, electricity powered with battery back-up.


The Fire Code requires the circuit breaker box to have the fire/smoke detector breaker labeled.

Replace the battery in each fire/smoke detector twice a year or earlier if needed. The fire/smoke sensor in the detector uses power twenty-four hours a day sensing for smoke and or quick and excessive heat changes from flames. The battery should last six months or longer. When Florida switches to and from Daylight Savings Time, it is a good reminder to change these batteries.


Some newer smoke detectors have ten year batteries installed. Be sure and test these and all smoke detector units monthly.


If a new fire extinguisher is needed, in May 2019, the City of Winter Park, Florida, Fire Marshall's office mandates the fire extinguisher must be no less than five pounds and coded 3-A-40-B:C. Residents might consider more than one smoke detector and an additional extinguisher so that one extinguisher could be kept in the kitchen area, and another in the bedroom area.

Purchasing a fire extinguisher from a store does not certify the unit in Winter Park. Each year, around March, the Chateaux Association hires a company to review and certify all fire extinguishers on the property. Residents will be notified prior to each certification process.

Unit owners may purchase fire extinguishers and smoke detectors through this company, or from many local retail stores, such as Home Depot, Lowes, Target, and Walmart.


As a estimate of the cost for a new fire extinguisher meeting Winter Park, Florida guidelines, in October 2020, Walmart had fire extinguishers meeting Winter Park specifications for $38 plus tax.

 TEST MONTHLY your in unit smoke alarms

Chateaux Laundry Room

Should a washer or dryer not operate properly, please contact the laundry equipment company directly. The telephone number is located in  the laundry area. The Solon telephone help desk will ask for the washer and or dryer number located on the top or front of each individual unit.

If the company does not receive a phone call about non-working equipment, a repair technician will not be sent to repair the unit.

The laundry equipment company is responsible for re-imbursement of any money lost in the washer or dryers.

Please help us keep our laundry costs down by turning off lights and fans when you leave the laundry room and no one else is there.


Laundry Equipment Tips

All laundry equipment take US quarters only

See operational features on Residents Page.



If you notice a light on Chateaux property that is not working

please call or submit a maintenance request so we may replace the light in a timely manner.