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General Maintenance

Emergency Maintenance

Call 407 628 1086

After office hours you may reach an automated attendant

Follow voice prompts.


This section includes notes on submitting a maintenance request for Common Area items such as sprinklers, roof leaks, leaking hose bibs on walls, broken sidewalk sections, outdoor or hallway lights not working, landscaping, clubhouse lights or bathroom concerns, etc.


Who is responsible

Maintenance Condo

To submit a maintenance request for a Common Area item, follow steps above for a maintenance request for items such as outdoor or hallway lighting, landscaping, dumpster issues, Bar B Que grill propane tank empty, etc.

Residents may also leave a written notice in the office door mail slot next to the laundry room in the clubhouse. Please print your name, unit and phone numbers on the slip in case we have a question.

 We have a maintenance man on-site each Monday, Tuesday, and Thursday from 6 AM to 2 PM, excluding holidays.

 Contacting a Chateaux Board Member will only slow down the response to your issue, since the Board Member may only contact the Property Manager by the above steps, just as a resident can do.

Water lines and their connections that are not inside a unit wall, floor, or ceiling are the responsibility of the unit owner. In addition, leaking toilets, shower pans, sinks, faucets, water heaters and connections to/from the water heater, etc., are the responsibility of the unit owner.

Plumbing issues are commonly only addressed by The Association if the issue involves more than one condo unit or in certain instances where the water pipe leaks inside a unit wall. The Association could be responsible for the repair of the water line leak in the wall, and the replacement of the drywall. However, the Chateaux documents declare that the unit owner is responsible for any coating on the drywall (or floor or ceiling). This would include, among other coverings: paint, wallpaper, tile, stucco, vinyl, carpet, etc. 


The Chateaux is not responsible for items that service only your unit, such as your air conditioner, cable TV system, telephone, bathroom or kitchen appliances.

Even when the broken equipment is physically located outside of the single condo unit it supports, the repair or replacement cost is that individual unit owner's responsibility. Examples of this would include the condo unit's main electrical power breaker in the outdoor electrical box;  the power line running from the outdoor main electrical box to the condo unit's indoor electrical breaker panel; the air conditioner compressor and it's indoor and outdoor Freon lines; outdoor wall power switch for and near the AC compressor; the cement pad the AC rests on, and other associated equipment.


Additional items that remain the responsibility of the individual unit owner include the individual unit's windows, frames, screens, and sliding glass door with its frame and screen.


The unit owner is also responsible for both the front and back entrance doors to their condo unit. The Association is responsible for the buildings front and rear entrance doors.


While the Association is responsible for the US Postal mailbox unit located in the front door hallway of each residential building, the unit owner is responsible for the keys and key lock for their individual mail slot.


Check with your insurance agent or your condo insurance policy to see if there are "time-limits" for select appliances in your unit.

Some condo owner insurance policies are very specific on the type of water damage the policy will cover. Some insurance companies will not cover a water heater (or other appliance such as a dish washer) that is over ten (10) years old, or where the home owner can not produce records showing proper maintenance on the unit over the years.

Many insurance companies will cover water damage if the water heater or other appliance water line bursts and produces a lot of water at one time, but not if the leak is slow and occurs unnoticed over a longer period of time.

In addition most insurance companies will not cover water damages if the unit is unoccupied for a prolonged time period unless the insurance company was previously notified in writing that the condo unit is or will be unoccupied for an extended period of time.

To assess responsibilities, look over the Chateaux Du Lac Declaration of Condominium document. Owners of each unit should have a personal copy of all Chateaux documents, obtained at the sale closing when the condo unit was purchased. PDF copies of these documents are available on this Chateaux website in the Residents section.

Battery Change Time ?

Winter Park fire code requires every unit to have installed a minimum of one fire/smoke detector, electricity powered with battery back-up.

The circuit breaker box is to have the fire/smoke detector breaker labeled.

Replace the battery in each fire/smoke detector twice a year or earlier if needed. The fire/smoke sensor in the detector uses power twenty-four hours a day sensing for smoke and or quick and excessive heat changes from flames. The battery should last six months or longer. When Florida switches to and from Daylight Savings Time, it is a good reminder to change these batteries.


Some newer smoke detectors have ten year batteries installed. Be sure and test these and all smoke detector units monthly.


If a new fire extinguisher is needed, as of May 2016, the City of Winter Park, Florida, Fire Marshall's office mandates the fire extinguisher must be no less than five pounds and coded 3-A-40-B:C. Residents might consider more than one smoke detector and an additional extinguisher so that one extinguisher could be kept in the kitchen area, and another in the bedroom area.

Purchasing a fire extinguisher from a store does not certify the unit in Winter Park. Each year, around March, the Chateaux Association hires a company to review and certify all fire extinguishers on the property. Residents will be notified prior to each certification process.


Unit owners may purchase fire extinguishers and smoke detectors through this company, or from many loocal retail stores, such as Home Depot, Lowes, Target, and Walmart.


Chateaux Laundry

Should a washer or dryer not operate properly, please contact the laundry equipment company directly. The telephone number is located in  the laundry area. The Solon telephone help desk will ask for the washer and or dryer number located on the top or front of each individual unit.

If the company does not receive a phone call about non-working equipment, a repair technician will not be sent to repair the unit.

The laundry equipment company is responsible for re-imbursement of any money lost in the washer or dryers.


Please help us keep our laundry costs down by turning off lights and fans when you leave the laundry room and no one else is there.




Chateaux Dumpsters

Chateaux du Lac has four garbage and trash dumpster locations on the property near buildings 1,9,12, and 20. These dumpsters are emptied each Monday, Wednesday, and Friday, excluding holidays.
There are also two recycling dumpsters near buildings 9 and 20. The recycle dumpsters are emptied once a week on Thursday.

The recycle dumpsters are for paper, cardboard, glass and plastic bottles, and aluminum cans such as soda and beer cans. If these items are enclosed in a plastic trash or grocery store bag, the items are no longer recyclable. Items must not be bagged.

PLEASE break down the cardboard boxes before placing into the dumpster.

All items must be placed into the dumpster, not next to the dumpster. Drivers will not exit the trucks to pick up items left near the dumpsters.

Chateaux Landscape Sprinklers

Do not drink or play in landscaping sprinkler water.

The Chateaux sprinkler system uses un-filtered water from Lake Killarney.

Submit a maintenance request if landscape sprinklers spray your vehicle. Include your parking space number.


If you notice a light on Chateaux property that is not working

please call or submit a maintenance request so we may replace the light in a timely manner.

Rub a dub dub

My car won't fit in the tub

Residents must provide their own hose and supplies.

Please use a water conserving nozzle.

Residents may wash their car on Chateaux property in locations where detergents and chemicals in the wash water do not directly flow into Lake Killarney or into driveway stormwater drain lines.

Most people wouldn’t automatically associate their car with Lake Killarney but there are several aspects of automobile use and maintenance that can affect our lake. Keeping your car in good working order reduces the amount of oil, coolant and fuels that end up on our driveways where the chemicals are easily carried away by stormwater to Lake Killarney.


Car washing is an activity that must be performed from time to time, but one that can add an unnecessary load of chemicals and sediment to our Lake Killarney. To avoid this potential impact, pull your car into a parking area that does not slope / drain to either Lake Killarney directly, or into a stormwater drain, as this water runoff flows directly into the lake.


Stormwater drains in neighboring parking lots, such as the Kmart Center*, and our neighborhoods streets, such as Country Club, Lake Front and Gay Roads, drain directly to special drain pits in Lake Killarney. These catch basins collect hard waste such as plastic cups, but not chemicals such as car washing detergents and oils.


This might be a good excuse to consider taking your vehicle to a commercial car wash. These facilities recycle water and send waste products to the Winter Park sanitary sewer system for treatment instead into our Winter Park ground water and lakes.


* You might have noticed that our Kmart has closed. The plaza is being remodeled, bringing new stores and restaurants to our neighborhood shopping center. The name of the plaza is Center of Winter Park.  More information about current and new stores and restaurants coming to The Center of Winter Park may be found under the WINTER PARK tab at the top of each page on this site.


Please inform your guests that numbered parking spaces are reserved for residents.

Improperly parked vehicles can be towed at vehicle owners expenses without further notice.

Guests may park in spaces marked with a V throughout the property, or in parking spaces with no marking at all next to the eastern property line fence.


Safety for All and All for Safety

The Chateaux is proud to have such a diverse group of residents calling Chateaux du Lac home.  

Some residents have disabilities requiring the use of walkers, canes, or wheelchairs when navigating our sidewalks. Please ensure when parking, your vehicle's bumper does not block the sidewalk.

Thank You.

Additional information will be added at a later date.

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